What to Do When Indonesia eSIM is Not Received After Payment
Stuck after paying for an Indonesia eSIM with USDT? Learn why it's not received and how to fix it fast. No KYC, instant support. Get your eSIM now.
Check Your Email and Spam Folder
First, verify that the email address you used for payment matches the one provided during purchase. If the eSIM delivery email isn't in your inbox, check your spam or promotions folder. Sometimes automated emails from our system (e.g., from [email protected]) land there. Still missing? Contact us within 2 hours of payment with your transaction ID.
Confirm Your USDT Payment Went Through
Our system accepts USDT via TRC20 (Tron network) and ERC20 (Ethereum network). Double-check that you used the correct network address: if you sent TRC20 but selected ERC20, the transaction may delay. Use a block explorer (e.g., Tronscan for TRC20) to verify the transaction status. Confirm the amount: the Indonesia 30-day 10GB plan costs 8.50 USDT, while the 7-day 5GB plan is 4.20 USDT.
Network Congestion or Delays
Blockchain confirmations can take 1–30 minutes depending on network traffic. During peak hours (e.g., 12:00 UTC), ERC20 may be slower. If 30 minutes have passed and you haven't received your eSIM, open a support ticket with your wallet address and transaction hash. We process manual checks within 1 hour.
Wrong Email or Account Mismatch
Did you enter your email correctly? A typo like "@gmial.com" instead of "@gmail.com" will block delivery. Also, if you created an account after payment, the system may not link the order. Contact support with your payment proof and correct email to reassign the eSIM.
Expired or Invalid QR Code
If the eSIM QR code was delivered but fails to scan, it may have expired (valid for 72 hours after generation). Request a new QR code via your order page – it's free within 7 days of purchase. For 2026 plans, all codes are valid until December 31, 2026.
Still Not Resolved? Proactive Steps
If none of the above helps, visit our live chat (24/7) with your order ID. We'll issue a replacement or refund within 24 hours. Remember: we never require KYC, so you're safe. For future purchases, save the confirmation page URL after payment.
Frequently asked questions
Why didn't I receive the eSIM email after paying with USDT?
Check your spam folder and verify you used the correct email. Also ensure you sent USDT via TRC20 or ERC20 to the exact address provided.
How long does USDT payment confirmation take?
Usually within 1-10 minutes, but network congestion can extend to 30 minutes. Use a block explorer to check transaction status.
Can I get a refund if the eSIM is not delivered?
Yes, we issue a full refund to your original USDT wallet within 24 hours if the eSIM is not delivered due to our error.
What if I sent USDT via the wrong network (e.g., BEP20 instead of TRC20)?
Contact support immediately with your transaction hash. We can manually recover funds, but it may take 1-3 business days.
Do I need to provide KYC to get the eSIM reissued?
No, we never require KYC. Just provide your order ID and email to receive a new QR code.
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